At BBQGrills.com, we're here to serve all of your backyard projects. Whether it's replacing a light bulb in your low-voltage lighting or building an outdoor kitchen. Here's what some of our customers say about our customer service.
"I could not be happier with the expertise and guidance for purchasing the right products to build my outdoor kitchen and bar. HIGHLY RECOMMEND!"
-Brannan K., Norwell, MA
"Simple ordering, fast delivery and everything came as expected, griddle is super heavy duty and works great!"
-Joel B., Flagler Beach, FL
"BBQGrills have been wonderful to work with for my outdoor kitchen project. I had miscalculated my measurement and needed to swap out a couple of items and they were ready to help with ordering the correct item and with the returns. Thank you all at the BBQGrills.com"
-Nilesh D., Fullerton, CA
"Awesome Customer Service, couldn't be happier with my purchase. Purchased a Broil King Regal S490 IR...Love it. Fast and Secure Shipping, arrived UN-damaged. Customer service was great, would HIGHLY Recommend. Thank you BBQGrills.com!"
-Ronald F., Tonawanda, NY
"This grill is everything that was described, I received the grill neatly strapped to a pallet, each package designed to survive shipping, this was my first clue this company does things right. The grill was easily assembled, the grill's performance was the best I have experienced and I have been grilling for over 50 years. I want a grill to be hot when I start grilling and this one reaches 700 degrees, which is perfect for me. This will be my grill of choice if I ever have to replace the one I have."
-James G., McKinney, TX
"Quality products with affordable price."
-Phillip B., Tipp City, OH
"Received item as described in a timely fashion, great company to buy from. I was also impressed with the immediate email responses to my questions."
-Peter D., Richfield, OH
"Amazing customer service! I had lots of questions, and they had lots of answers. There was no pressure."
-Shelly B., Capitan, NM
"BBQGrills did a great job helping through complicated shipping issues that were in no way their fault. The communication and work to get us what we ordered was fantastic. Couldn't recommend enough."
-Spencer M., Wayne, NE
"I ordered several items for my new Primo and all but one item was delivered on time. My pizza stone was lost in transit. The customer service lady (Kaylee) I dealt with was wonderful. She emailed me several times to update me on the status of my order and ended up crediting me for the pizza stone and sent me one at no charge. I highly recommend BBQ Grills and will use them for future grilling needs."
-Lisa D., Fredericksburg, TX
"I tried to purchase a Primo Grills G420 (Model# G420H-N) from another company and they could not come through. Well, Ryan from BBQGrills came through! I knew the grill was going to be difficult to get with Primo being affected by COVID-19 and the current supply chain issues. Ryan notified me that if I quickly put in the order, he had 4 grills and I could grab one. Well, I just missed it and he notified me that he spoke with Primo and there were 2 more units coming out of the factory and my name was one of the orders! He even followed up when the order was shipped and gave me the tracking number. The grill arrived and I can't wait to get it installed. I have ordered some accessories for the grill and everything has arrived. The prices are very competitive, and the customer service is exceptional!"
-Wayne A., Queen Creek, AZ
"I NEVER write company reviews, but my experience with BBQGrills.com needs to be documented! Last week we received a Saber grill that, after we installed, realized there was some manufacturer defects. We called BBQGrills.com and spoke with Ryan, whom I later found out was the CEO, to my own surprise, within days a brand new grill was delivered and our old one was hauled away back to their warehouse - no questions asked, no money out of our pocket and seamless as can be. I wish every company operated like BBQGrills.com, these guys are amazing!"
-Linda, Zion, NC
"I recently purchased a grill from another dealer in my local area. After being lead along for two months due to a 'backorder' I called BBQGrills.com and asked them if they had the grill, they stated they did. Hesitant, I canceled the order with 'the other guys' and bought it from BBQGrills.com. Within 48 hours I had tracking and two days later it arrived at my house. I should've gone through BBQGrills.com, to begin with. Thanks guys, loving my new Bull Angus."
-Paul, Woodlands, TX
"I placed an order on BBQGrills.com for one(1) Bull bbq grill cover, after a mess up on my end, I accidentally realized I purchased two(2) on accident. Before I could even pick up the phone to call the company, they were calling me, saying they noticed the double order and wanted to verify that it wasn't an accident, I was simply blown away by their response time! We got it cleared up, and I received my grill cover within 3 days. BBQGrills.com is truly the real deal!"
-Dean, Ledgewood, NJ
"I worked hand in hand with Ryan, the CEO of BBQGrills.com for over two weeks on my outdoor kitchen project. Over the course of 10+ hours of configuring the design, choosing the right brand, and then finally selecting the perfect components to put in this outdoor kitchen we were finally finished. The best part, I never felt rushed, I never felt like I was being forced to purchase something I didn't want and was genuinely lead with knowledge and expertise until it was time to make the purchase. If I could describe BBQGrills.com in one word, it would be seamless. "
-Ron, Danville, CA
"Last week, I purchased a Ukiah Fire Pit from BBQGrills.com, within minutes of placing the order I received a phone call notifying me that the fire pit I ordered would be on back-order, but a different color unit would ship within the next 24-48 hours. I made the switch, and three days later I received the fire pit. To say I am blown away with BBQGrills.com customer service would be an understatement, they went above and beyond."
-Tracy, Modesto, CA
"I finally pulled the trigger on installing an outdoor kitchen in my backyard, I called BBQGrills.com and was blown away by the level of professionalism and knowledge that they have within all of their products. I was then even more blown away to find out that after 20 minutes of being on the phone, I was talking with the Owner of the company, this has NEVER happened to me before. Great company, great customer service and we're getting ready to enjoy our new BBQ Island on our backyard porch. Thanks, BBQGrills.com!"
-Lennie, Davidson, NC
"I ordered a grill cover on a Friday, it arrived the following Monday. Simply blew my mind! Great customer service and even faster shipping. I'll be using BBQGrills.com for all of my BBQ shopping needs!"
-David, Carlsbad, CA
"Doing business with BBQGrills. com has been wonderful. Their customer service and attention to detail are amazing. All boxes arrived very well packaged. The entire experience from ordering to delivery was perfect. We will be going to them in the future for all our backyard needs!"
-Kari, Charlotte, NC
"From first contact to installation, Ryan and his team were helpful and responsive to all of our needs. We had an idea of what we wanted our BBQ island to look like but through countless changes on our part, Ryan stayed flexible and designed a solution that works perfectly for us. Count our family as more than satisfied with Ryan and the BBQ Grills team!"
"Ryan at BBQGrills.com was fantastic! We ordered a Bull BBQ grill cover for my husband’s 3-burner Bull Steer grill, but when it arrived, the packaging was worn and the grill cover was in poor shape. I reached out to Ryan to see if we could do something about it, and he went to great lengths to exceed our expectations! We ended up getting a nicer grill cover than the one advertised, and he even followed up with me to make sure we were happy with the results. Incredible customer service that is rare to find!"
"Ordering from BBQGrills.com was so simple! My grill and accessories came on time as promised. I made the mistake of ordering 2 grills, but BBQGrills teams' common sense and honesty made them call me to confirm that was what I indeed needed for my order, it wasn't. You guys saved me from shipping a grill back to you and the expenses involved with that. I’m sure we will be doing business in the future and will definitely recommend your business to my friends."