"Everything about this experience was great. Emails were sent keeping me advised of the process and the product was sent quicker than expected."

-Seneca

"From gas to charcoal, BBQGrills has everything. I was able to find the perfect grill for my backyard."

-Joseph Johnson

"I can't say enough about the great service I received when buying my Prism Hardscapes fire pit from BBQGrills.com. The team was incredibly helpful, offering advice on how to maintain the fire pit and even assisting with delivery details."

-Eddy Nickell

"What really stood out, though, was their customer service. They kept me updated throughout the process and even checked in after delivery to make sure everything was perfect. It’s rare to find such dedicated service these days!"

-Janna Watson

"This is a top notch company and has great customer service. The Weber pellet grill I bought was backordered and after 5 weeks the owner and I communicated and he upgraded my order to the larger unit and doubled my pellets bags ordered which I received it a week later. I will be back to buy a Prism fire pit soon!!! A+++++"

-Jeffrey

"I ordered my items and received fast friendly service from the customer service and manager . It was well packaged and delivered to my house in good shape . BBQGRILLS.COM satisfied my BBQ needs and I will continue to use their products and services and highly recommended them . Ordering , Shipping and Handling were easy and fast at the best prices ."

-Heiss Jr.

"we hesitated at first. ordered for almost $10,000 worth of outdoor grille and other appliances. prices were very good and competitive. we got large fire magic grille first week after ordered; rest came a month later. great customer service - always responded. we are very pleased and happy with all items we got. will buy again from you.thank you"

-Magdalena les

"This is a company that stands behind their product. Their warranty service is beyond compare and their support staff makes it easy to remedy any issues that arise. There's nothing wrong at all with quality, but this is a true "buy it for life" product and you're bound to need some help over the course of a lifetime."

-Jonathon Hart

"The Fire Magic Fridge has truly elevated my outdoor entertaining experience. Its flawless performance keeps beverages chilling perfectly, and the sleek design seamlessly complements my BBQ island. Hosting friends has never been easier, and the convenience of having cold drinks at our fingertips adds a whole new dimension to our gatherings. A must-have for anyone looking to enhance their outdoor entertainment space!"

-Sergio Pena

"Great service and fast shipping. Everything arrived exactly as I expected it to and I've loved cooking on my outdoor setup."

-Dave Joyner

"The way to buy with BBQgrills is very simple and easy and the financing is incredible. I also got a very good Father's Day discount on the Kamado Joe and the single burner. I recommend them"

-Luis Miranda

"I ordered an outdoor Bromic heater. Purchasing and delivery was easy. The heater that showed up, had an issue and couldn’t be used. I contacted customer service to let them know. The initial response was quick and efficient. I would have preferred they send a new one quickly to replace and they can deal with the manufacturer. Instead they filed a claim with the manufacturer and the manufacturer sent a new one after additional follow up. All in all, they followed up and a new heater was delivered. I would purchase from them again."

-Ramona Marzion

"They are a wonderful family owned company that has great customer service. My salesperson, LeeAnn was extremely helpful in ordering the correct custom grill for my needs and all of the options I wanted for a great BBQ experience with my family. She, LeeAnn, reassured me that they would be able to keep me posted when my order would be delivered because I wanted to be home when the delivery was being made to make sure it arrived perfectly, it did !! I highly recommend ordering through this company."

-Steven

"Outstanding customer service and the best prices around! I was making a large purchase for the construction of an outdoor kitchen and I cannot say enough wonderful things about the staff at BBQ Grills. The were patient, answered all of my questions and did not rush me through the process to try and make a big sale. They took their time and went at my pace, the communication was outstanding and the delivery was very timely. After the order was placed the communication and updates on the shipping was outstanding! If you're in the market to transform or just update your outdoor space, this is the place to shop!"

-David P

"BBQGrills has a great selection and a great price on what I was looking for. I had some questions about promotions and shipping logistics. Ryan at BBQGrills was extremely responsive and went out of his way to accommodate my needs. Extremely pleased with the transaction so far!"

-Steven Lee, Grove, OK

"I purchased an Aog grill from BBQ Grills and have been extremely happy with both the grill and customer support. The grill shipped on time from Aog but with a missing part. Ryan and team at BBQ Grills got me the missing part quickly. AOG grills are fantastic and buying it from bbqgrills was a very good experience. I highly recommend them."

-Steven Skiba, Wake Forest, NC

"Wow, ordered this Wednesday, and was delivered to NH today which is Friday! I’ll be grilling Saturday."

-Glenn Sakellar, Amherst, New Hampshire

"My situation is perhaps different than most reviewers but I'd recommend it to anyone. I ordered a Weber Grill in November of 2022. Because I was moving I had a narrow delivery window. Supply chain issues kept delaying delivery. The BBQGrills.com customer service kept me updated and when it looked like the product might not be available within the time I needed, they went out of their way to find other options and products as a replacement. I didn't take them up on the offers, and probably should have, but they processed the cancellation and refund in record time. Through no fault of their own, I didn't get the product but I'd work with them again based on the honesty and level of customer service they provided."

-Raven Gray, CA

"There is still such a thing as good service! No BS here and they stand behind everything you see on their website. They price matched a Blackstone griddle for me, ordered it on Thursday and it arrived on Saturday! I was truly impressed! Will recommend it to all my friends!"

-Larry G Hill Jr, Madison, AL

"BBQGrills.com was extremely helpful with my purchase, and extremely knowledgeable about the products, they also had a line of cabinets that were reasonably priced but were of good quality. The cabinets shipped within a week of my order and some handles were missing but when I called customer service they got back to me right away and overnighted the handles! Any question I had regarding the Alfresco grill or BBQGrills.com Brentwood outdoor kitchen cabinets they had the answer to or would get it for me the next day! Most importantly to me is that when you call, text, or e-mail you get a call back that same day even on Sundays. They are honest. When inquiring about a grill brush he told me about the one he sold but then told me about the best brush out there which he does not sell since the manufacturer sells directly. I would buy from them again and refer them to friends"

-David Cohen, Woodcliff Lake, NJ

"Ryan and his team have been a pleasure to work with. The brands they sell are top quality, and they stand behind their products! I am a pretty picky customer and had a lot of questions, and Ryan was very patient, answering them promptly and making sure I got exactly what I was looking for. I highly recommend BBQGrills.com!"

- Matt Johnson, Concord, CA

"Significantly better price than all the major sellers. Personal customer service. It was not obvious which Hestan components go together. Ryan personally advised us regarding that. Experience comparable to shopping in person, in a store. Order-to-delivery time was quite long but still well ahead to meet our project timeline."

-Mark Zylak, Brentwood, CA

"I purchased an American Muscle Grill and they took care of me, this is a very large grill that I had to get used to and had questions after the sale and he took care of me."

-Jerry, Witchita, KS

"I was most comfortable purchasing from bbqgrills.com for one reason...follow up. Ryan keeps you in the loop every step of the way. I have purchased 3 grills and loads of accessories never an issue."

-Leo, Lemont, IL

"In a crowded field, BBQGrills.com distanced themselves by providing extraordinary customer service, Started with him helping me spec out the equipment list needed for our outdoor kitchen project and then ensuring everything was delivered on time which, given the current supply chain issues, was most impressive. When we had shipping damage to one piece, BBQGrills.com jumped in and got it replaced from the manufacturer in short order. He also worked seamlessly with our Contractor providing technical installation support. You just don't find the combination of top-tier products, competitive pricing, and consultative services like those provided by BBQGrills.com. It really made a difference and they come with my highest recommendation,"

-Mark Bittner, San Ramon, CA

"What a fabulous company BBQ Grills. It was a pleasure to do business with them. The grill manufacturer recommended them to me, which I did take as a good sign, but their customer focus was impressive. They are polite, listen well and have deep knowledge. Prices are competitive. They answered some very specific questions I had and advised me very well. They explained quality differences and assisted me in my decision, without upselling push. I recommend them to everyone."

-ED. R, MI

"Going the best price here AND they had it in stock, which was very tough to find. I called dozens of companies all across the US but only BBQ grills.com had the Fire Magic 3835 ice bin sink combo in stock! Shipped and arrived right on time."

-Trey Allen, Winter Garden, FL

"Awesome customer service!"

-Kathy R., Olney, TX

"Recently purchased a new grill, it was shipped very quickly, and they have great customer service. I would definitely recommend This family owned business for future grill purchases."

-Joshua Salmans, Athens, TN

"Ryan, the owner, and his staff were amazing to deal with! Very responsive and very knowledgeable about all their products. They beat the prices of the bigger competition and I will go to them for all my future needs! Good job guys!"

-Dee Family, Fairhope, AL

"I used a saber grill while on vacation in Kauai. I was so impressed I came home and bought one! It’s by far the best grill I have ever owned. It cooks much faster and more evenly than other less sophisticated grills. As a result, it uses less propane as well. Very pleased with the grill as well as the customer experience I had."

-Mike Hughes, Moorepark, CA

"Great experience from buying to the delivery, even rushed order and guaranteed the delivery date a day before our big party. Thanks again, will be back for the next piece when ready!"

-Chris Brennan, Fishers, IN

"Working with Ryan and his team was fantastic. We were remodeling our outdoor kitchen and needed help finding the right grill. He spent a lot of time talking with us about our needs and helped us get the ideal unit for our setup. Throughout some unavoidable supply chain issues, Ryan was excellent at communication and went above and beyond to contact the grill manufacturers regularly. It’s rare to see customer service like this and was such a breath of fresh air. Would do business again with them in a heartbeat."

-Mufaddal Dahodwala, Porter Ranch, CA

"We installed a gas line in our wood-burning fireplace and were in need of a log set. I was surprised at how expensive log sets were on Amazon and elsewhere. My wife stumbled upon BBQGrills.com and we were a little hesitant at first because of how reasonable the prices were compared to competitors. We decided to take a chance though. The purchase process was easy and they kept me aware of the shipping process. Everything came as expected and in a timely manner. Definitely a great find."

-Ariel N., US

"Ryan at BBQ GRILLS is the friendliest and most helpful guy in the biz. Competitive prices. He guided us through quality of choices, pros and cons of different brands. Helped us through a couple hard to find items and last minute shipments to complete our project on schedule. I'd recommend them for all your BBQ needs!"

-Rick Reicker, Walnut Creek, CA

"After four years of having the same old pellet grill, it was not only time to upgrade but it was also time to get a larger one. I did a lot of research and finally settled on the Weber gen2. I looked around and found bbqgrills.com. I called and spoke to them about the grill and they helped so much. Ryan explained all of the features of the grill and even listened to what my needs are in a grill. He agreed that the gen2 Weber was the best choice. I added the cover and front shelf. After spending 20 minutes on the phone with me, he threw in a bag of pellets! I didn’t even ask for anything and he added the pellets as a thank you. Shipping took only five days. I’ve had the grill for a month and it’s been great! The super smoke setting is awesome. I love that the grill can be used as low and slow as well as a high temp grill. Ryan’s recommendation knocked it out of the park. If you are looking for a grill or grill accessories, don’t waste your time with other sites. Bbqgrills.com is the place to go. Thanks guys."

-Justin Wayne, Brentwood, CA

"Absolutely great customer service!"

-Maurice H, Oakland, CA

"Their attention to detail is second to none! You can't go wrong working with ryan!"

-Fred Chase, Las Vegas, NV

"No hassles and fast response. Ordered an entire BBQ grill and island accessory setup. One of the doors that shipped was the incorrect item (older version) and Ryan was very professional and quickly got me the correct BBQ island door. "

-Justin, Danville, CA

"I recently ordered a Broil King Baron 490 Pro propane grill through BBQGrills.com. Upon receiving the grill I found a missing rotisserie spit rod that probably occurred in transit. I advised BBQGrills of the issue and Kaylee got right on it. In no time these parts were delivered to me! This company and staff go above and beyond to make sure their customers are satisfied!!"

-Rodney Laurel, MS

"I must say, this has been one of the most positive support and sales experience I've ever have had. Their team was not pushy to force/ sell a product and only provided true data about what they had to offer, very knowledgeable about questions I needed answered."

-Dudley Booth, Louisville, KY

"I love the fact this company keeps great communication with their customer. I will definitely buy from here again, no question! Thank you, guys!"

-Sergio Pena, West Hills, CA

"Utilizing an online code, I was able to save $100 off the price of the Weber EPX-335 grill, and a premium grill cover was included at no charge which saved me another $100. The grill was very well packaged and arrived in perfect condition."

-Steve, Seattle, WA